FAQ

GENERAL QUESTIONS:

Where does the sensor go?

The sensor is mounted on the back of an athlete’s helmet, towards the base of the skull.  This location allows for accurate readings from 3-axis, and ensures the LED light signal is visible to trainers.

How does it attach to an athlete’s helmet?

The sensors come with a double-sided adhesive.  Simply remove the backing and attach it to a clean surface on the back of the helmet and press firmly for 60 seconds.  It’s important to apply the sensor at room temperature and allow it to set for 72 hours prior to a game.

Are the sensors compatible with all sports?

Our sensors work for all sports that require the use of a hard helmet.  Hockey, lacrosse, football, motocross, skiing, snowboarding, etc.

Does this product prevent concussions?

There are no products that can prevent concussions.   Helmets protect the head from cuts and fractures, but TBI’s occur when the brain actually accelerates and decelerates inside the head, causing it to crash against the cranium.  Our sensors are meant to help prevent Second Impact Syndrome, through proper evaluation, ensuring no player is returned to the game too soon.

 TEAM KITS VS. INDIVIDUAL SENSORS

What’s the difference between a team kit and the individual sensors?

The Team Kit includes 20 sensors (also available with 52 sensors for football teams), and a fully loaded laptop with SafeBrain software ready-for-use.  The trainer manages the data and keeps it stored on the laptop.

The individual sensors are managed by the user online.  The purchaser downloads the program through our website, registers the sensors, and manages their profile and data online.  The only main difference is the format of the software.  Both our products come with a full one-year service agreement.

Where can I buy an individual sensor?

The individual sensor will be available for purchase in the next few months,  in most major retailers and sports stores. Click this link to view a list of our online retailers:  http://www.safebrain.ca/purchase-safebrain/

SERVICE AGREEMENTS

Is there a warranty?

Yes.  All purchases come with a one year full-service warranty.   The warranty covers maintenance, and the replacement of any necessary sensor parts, batteries and software annual warranty and service agreement renewals can be purchased directly through our website.

Do I have to replace the batteries?

The batteries in our sensors are long-lasting, and as long as you keep your service agreement active and up-to-date, we will gladly replace the batteries for you as part of your regular maintenance.

INDIVIDUAL SENSORS

How do I register my sensor?

Once you’ve purchased and received your sensor, you can create a profile on our website where you’ll be required to register your sensor using the serial number on the product.  Once you’ve registered the product you will be directed on how to download the software.

Can I manage multiple sensors under one account?

Yes.  If you’ve purchased multiple sensors, you can register them all under one profile.  You’re also given the option of ‘naming’ each sensor (Eg. Mike’s Hockey Sensor), and you can then manage and edit them under your profile, and customize each sensors through the software.

How do I get the software onto my computer?

Once you’ve registered your sensor(s) online you will login to your newly created profile and you can easily download the software to your computer.                                        

How long do the sensors store the data?

The sensors store the data until you download it to the software.  Once it’s been imported, the data can be saved  on your computer.

How often do I have to download?
It’s recommended that you download after each use to make for easier data tracking, but the sensors will hold the data until you plug it in.

How do I download the data to the software?

To get the information off the sensor and into the program, just plug the sensor in, click download and your data will be imported to the software.

THE DATA

What’s the difference between the ‘Notification Set-Point’ and the ‘Log Set-Point’

The ‘Notification Set-Point’ relates to the notification light on the sensor.  You can customize the sensitivity of each sensor to determine at what force the light goes off.  Set it to a lower number for higher sensitivity.  The ‘Log Set-Point’ is the force at which the sensor starts recording the data.  This number should be lower than the ‘Notification Set-Point’.

What do I do with the data once I’ve uploaded it off the sensor?

The results can be taken to a doctor who specializes in head injuries.  Through ImPACT Canada’s referral program, you have access to the top doctors in this field.

How do I know what level to set the G-force at?

The recommended range can be anywhere from 10 G’s to 20 G’s; depending on many factors (size, gender, skill level, history, etc.).  Since no 2 athletes are exactly the same, your customized level will require some trial and error.